Turis Bikes Policies

REFUND POLICY:

For Private Parties & Special Events: You can cancel a private party or special event reservation for a full refund up to 7 days prior to the original departure time. Reschedule requests for private events within 7 days and greater than 48 hours of departure time are at the discretion of Turisbikes.com and may result in additional charges. All other changes, requests, cancellations, or reschedules made with less than 48 hours will result in forfeiture of tickets or additional charges at the discretion of Turisbikes.com

THERE IS NO REFUND, VOUCHER, OR RESCHEDULE for arriving late and/or missing your departure time. It is up to you to arrive on time and on time means 15 minutes prior to departure time. In the event of Traffic delays, Uber delays, woke up late, couldn’t find parking and other excuses will not work on us. We know travel can be hard so we’ve made our refund/reschedule policies lenient, but we adhere to our policies.

For all of our regularly scheduled adventures: If it is more than 48 hours before the originally scheduled time you can cancel and receive a full refund or change the date of your ride free of charge. If you are unable to cancel within 48 hours of your scheduled time, there are no refunds or reschedules. You will need to book again. Rescheduling is subject to availability. Reschedules require 48 hours advance notice.  We are unable to provide same day rescheduling and missing your departure time will result in the loss of your tickets. This policy applies to the original booking and does not apply to changes or rescheduled times as additional changes will be at our discretion and additional charges may apply.

Weather:  Our tour guides take your safety seriously.  They are always ready to ride, and we do ride in light rain and provide ponchos, however if the forecast reflects a strong likelihood for thunderstorms, sleet, snow, dust storms, hurricanes, or if it is below 30 degrees (F) or above 120(F) on the day of your scheduled ride, it will be up to us to cancel the tour and keep you safe – we will “rain check” your reservation to another day (subject to availability) OR provide you a full refund, whichever you prefer. On days when there is a chance for unsafe weather conditions, we will be monitoring the weather to make sure it is safe to ride. If we do decide it is necessary to cancel or delay the adventure, reservations will be notified via the booking info on file, so be sure to check your email and/or phone for updates from us. All adventures are considered a go unless we’ve contacted you otherwise, so plan on showing up on time, having a fun, and a safe ride! We do understand that some may not want to ride if it’s too hot for them or too cloudy or a little drizzly and we’ve got something just for those who want a little more control.

‍*See our refund policy above.

Rider Conduct: Horseplay, offensive language, not following your road captain’s instructions, or being inebriated/under the influence will not be tolerated. Period. You will forfeit your ride and no refund will be provided. We aren’t kidding. We’re are family-friendly operation, and we want everyone to have the a fun and safe time on the road.

‍Disclaimer: Ticket sales made through third-party agents or partners may have other terms & conditions in addition to the ones listed here. Please contact your original point-of-sale for their refund/cancellation policies